Frequently Asked Questions

Where do you ship to?

    We ship our boxes to anywhere within the United Kingdom and UK post and packaging is included in the subscription cost. However if you would like a box to be shipped outside of the United Kingdom, please send us an email and we will look at the additional cost of postage.

    Is shipping included?

      Postage and packaging to destinations in the UK is included in the cost of the subscription.

      When will my box arrive?

        We ship the boxes between the 24th – 26th of each month by Royal Mail second class postage. We cannot guarantee a specific delivery date as we are reliant on the carrier, please get in touch if you have not received your box after 10 days.

        Update: We're planning on shipping the December box early to meet the postage deadline of the 20th of December, as such we plan to ship your box on either the 19th or 20th.

        What do I do if my box does not arrive?

          Please contact us if your box does not arrive. NB if your payment fails then the box will not be shipped until payment is received, but we will email you in this instance.

          How do I make changes to my contact details?

            Please email us with changes to your contact details or the contact details of the person that the box is shipping to, or log onto your account on-line and update the details there. 

            What crafts/materials will be in my box?

              Each month there will be materials to create a different project, these will vary but the instructions that accompany the materials will ensure that you can make your project with ease. Part of the joy of this subscription is trying something new and a bit different.

              Can I return my craft box?

                If you are unhappy with your craft box and would like to return it, please let us know within 14 days of receiving the box. You will be expected to return the box of craft materials at your own cost. We will process the appropriate refund to your account upon receipt of the craft box.

                How do I cancel my on-going or monthly subscription?

                  Please email enquiries@makeitbymail.co.uk to cancel your on-going monthly subscription. If you cancel before 9th of the month, your cancellation will take immediate effect, if you cancel on 10th month or later you will receive your last box on the 24th-26th of that month. Please email us if we wish to cancel a three/six/twelve month subscription as the refund will be proportional to the number of months that have already been shipped.