Privacy Policy

Make It By Mail Privacy Policy 

Our contact details

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@makeitbymail.co.uk or by mail using the details provided below:

4 Mead Way, Monkton Heathfield, Taunton, ENG, TA2 8LT, United Kingdom

Privacy Policy completed 15th August 2021

The type of personal information we collect

We currently collect and process the following information, name, address, contact telephone number, email address.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

In order to purchase a kit, or a gift or to sign up for a workshop or class.

We collect Device Information using the following technologies:

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@makeitbymail.co.uk
We have a contractual obligation.
We have a legitimate interest.

 

How we store your personal information

Your information is securely stored at my premises.

We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.  If you delete your account then all your personal data will be deleted as well.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request via email at enquiries@makeitbymail.co.uk or by mail using the details provided below: 4 Mead Way, Monkton Heathfield, Taunton, ENG, TA2 8LT, United Kingdom.

Minors

The Site is not intended for individuals under the age of 18.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@makeitbymail.co.uk or by mail using the details provided below: Make It By Mail, 4 Mead Way, Monkton Heathfield, Taunton, ENG, TA2 8LT, United Kingdom

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk